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Renewals Specialist

A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.

Your role at Dynatrace

  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization

  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer

  • Generating and sending quotes 120 days in advance that meet the customers contractual requirements

  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals

  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans

  • Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts

  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region

  • Provide information for internal management reporting

  • Meet all contractual and reporting deadlines

  • Perform additional duties as required

What will help you succeed

  • Experience working with software renewals

  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment

  • Proven ability to manage high volumes of renewals at any given time

  • Self-starter, highly motivated, and committed to getting results

  • Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy

  • Excellent verbal and written communication skills

  • Proven track record of flexibility in a team setting

  • Excellent word processing and spreadsheet experience in MS Word and Excel

Desired Skills/Competencies

  • Mandarin/Cantonese spoken and written advantageous

  • Knowledge of Dynatrace software products

  • Knowledge of licensing and product pricing

  • Basic Sales skills 

  • Good numeracy skills

Why you will love being a Dynatracer

What's in it for you?

  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.


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