A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Your role at Dynatrace
Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
Generating and sending quotes 120 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required
What will help you succeed
Experience working with software renewals
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Proven ability to manage high volumes of renewals at any given time
Self-starter, highly motivated, and committed to getting results
Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel
Mandarin/Cantonese spoken and written advantageous
Knowledge of Dynatrace software products
Knowledge of licensing and product pricing
Basic Sales skills
Good numeracy skills
Why you will love being a Dynatracer
What's in it for you?
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.