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Senior Director, Change Management

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

The Sr Director, Change Management leader will provide an expert level of support in the company’s effort to develop and imbed a culture of change agility. This position will focus on the people side of change for transformation initiatives that impact business processes, policies, job roles and organization structures along with acquisition integrations. This position works closely with senior organizational leaders in partnership with HR business partners and corporate communications to assess, develop and implement change engagement plans, provide guidance to leaders on “leading through change” and assist in the development of change artifacts. 


What you'll get to do:

  • Contracts, leads, and provides coaching on large scale, complex and high-profile initiatives. Applies change methodologies and tailors them to specific projects and initiatives. Draws on research, best practices and experiences and incorporates them into current and future solutions. 

  • Collaborate with Readiness leaders, project managers, Communications, HR centers of excellence to align on a change methodology for the company.

  • Document the aligned process and develop appropriate toolkits for: leading through change, initiative change management, project management and acquisition integration.

  • Collaborate with L&D to develop education programs for leaders, employees and general awareness for change management.

  • Develops meaningful relationships with critical stakeholders, understand their diverse functional needs, expectations, concerns, and capabilities. 

  • Works with senior function leadership and HR business partners to build the case for proposed changes. Gains alignment for recommended actions and leverages internal/external resources to achieve desired outcomes.

  • Applies understanding of business goals, gaps, and opportunities to assess the impact of the change, develop and execute Change Management Plans and identify, analyze, and prepare risk mitigation tactics for identified change areas.

  • Design strategies to encourage, develop, and support the ability of project sponsors, senior leaders, and people managers in leading through change. Provides objective feedback, challenges assumptions with courageous professionalism.

  • Evaluates and measures the effectiveness of the change management process and tools along with change management engagement efforts to ensure desired outcomes are achieved and lessons learned are shared; adjust process, tools and training as needed based on learnings.

  • Manage portfolio of change initiatives and serves as the spokesperson on new developments and/or significant program changes.


  • Background in Organizational Development, Communications, Education, Business Administration, Human Relations, or a related field. 

  • 8+ years of direct experience developing and leading transformational change initiatives.

  • Experience working in highly complex global environments; with rapidly changing priorities, confronting challenges directly and influencing stakeholders

  • Ability to demonstrate strong communication and interpersonal/influence skills in dealing with multiple levels of management, develop relationships within the organization, and leverage the formal and informal organizational structure to assist in goal achievement. 

  • Excellent analytic, problem solving and coaching skills, with the ability to take a thoughtful data driven approach to addressing challenge.

  • Ability to think strategically and develop systems, processes and programs that are simple yet effective with the willingness to be hands on. 

  • Demonstrated experience designing and guiding complex change initiatives and supporting materials including training, communication collateral and detailed project plans.

  • Previous experience working with global co-located client groups.

Additional Information

You should apply if you:

  • Love to learn about new technology and you’re curious about how things work at an in-depth level but have experience developing applications deployed to the cloud.

  • Are articulate and pride yourself in conveying complex ideas in simple terms 

  • Are comfortable speaking to audiences in person and on video calls (in front of partners, execs, and stakeholders)

  • Are capable of communicating to various personas at various levels from executive stakeholders to technical engineers and product managers

  • Have a team-oriented mindset


We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

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