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Senior Business Systems Analyst - Varicent

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Your role at Dynatrace

  • Collaborate with business owners and technical team to understand business requirements, design, and document solutions.

  • Provide subject expertise related to application architecture, data, integration, security, technology, and analytics.

  • Provide production support, including running calculations, loading data, defect triaging, as required.

  • Assess Varicent current state of architecture and configuration and recommend solution and design options for technical and functional system improvements, including performance tuning

  • Participate in peer solution and code review processes.

  • Recommend platform, third party, and technologies to solve complicated business requirements, utilizing best practices.

  • Design, develop, test and document solutions across the Varicent ICM platform in accordance with application lifecycle development standards, and with data quality as a primary focus.

  • Support design and testing of integrations between Varicent ICM and other applications utilizing middleware.

  • Ensure that documentation is accurate and well written.

  • Participate in agile application development process; sprint planning, user story creation, story estimation, solution and technical documentation, release planning and execution.

  • Ensure all system changes have successfully passed regimented testing process.

  • Document solution release step details (change controls, data migrations, and step by step order of operations) required to enable delivery manager to release changes to production.

  • Improve release management process and tools across development pipeline.

What will help you succeed

  • A minimum of 5 years of technical experience with Varicent ICM.

  • Expert knowledge of Varicent ICM modules, including but not limited to, Composer, Scheduler, Workflow, Portal Access, and Reporting, including Presenter Adaptive reports.

  • Experience with providing optimal UI designs focused on end user ease of use

  • Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

  • Experience with bi-directional integrations between Varicent ICM and other business applications, including Salesforce, using middleware, such as Dell Boomi.

  • Proven ability to design and optimize solutions focused on data quality.

  • Proven track record of successful project execution with agile methodology.

  • Working knowledge of Jira and Confluence.

  • Strong knowledge of and experience with SOX compliance and requirements

  • Expert knowledge of SQL Excellent verbal and written communication skills.

  • Ability to communicate complex issues in a concise easy to follow manner is essential

Preferred Qualifications

  • Experience with Symon ELT, AI

  • Experience with Varicent Plan module

  • Experience with Varicent TQP

  • Experience with NetSuite or other ERP applications

  • Experience with Salesforce

  • Experience with AWS cloud migration

  • Experience with Zephyr

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About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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