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Engagement Manager

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

We are looking for an ACE Services Velocity Engagement Manager to support our continued business growth. Reporting to the Enterprise Program Management Practice Manager, NORAM ACE Services, the primary function of this position is to support ACE Services success by working with Regional Services Managers, Sales, Consultants and Customers to manage Velocity Engagements.

Responsibilities:

  • Responsible for the successful delivery of a wide range of Services for Dynatrace technologies

  • Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements

  • Guide ACE Services teams of Consultants and Architects

  • Lead client meetings and presentations including engagement kick off and quarterly business reviews

Travel Requirements

  • Occasional travel to client locations and Dynatrace offices may be required

Qualifications

  • 3+ years Technology Consulting experience, preferably within or management of the areas of Application Performance Management, application monitoring, performance engineering/testing, SDLC operations

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT

  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects

  • Knowledge of application technologies (J2EE, .NET, Citrix, Microservices)

  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)

  • Demonstrated ability to lead a diverse team of technical resources to execute successful engagements in challenging conditions

  • Strong project management capabilities with excellent organizational/time management skills

  • Experience using project management tools (Trilio, Monday, MS project, Excel, PSAs)

  • Strong communication skills and a passion to learn new technology

  • Solid presentation and writing skills as well as experience with creating professional reports and deliverables

  • Candidate should be local to Toronto, ON.

Desired Experience:              

  • 1+ years of experience with the Dynatrace Platform

  • Project management, program management, and/or engagement management experience

  • Experience using Salesforce and FinancialForce PSA

  • Dynatrace Product Certification

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

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