Senior Customer Success Manager - Arabic Speaking
Your role at Dynatrace
Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
Own renewal strategy and subsequent on time renewal of subscription(s)
Identify strategic, new business growth opportunities
Build Dynatrace brand awareness and loyalty in assigned accounts
Defend against competition in assigned accounts
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com
Ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for assigned accounts within territory
Help customers understand our product roadmap and promote migrations as necessary
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a Trusted Advisor
What will help you succeed
Minimum 5 year-experience in Customer Success for key accounts
Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Excellent English + Arabic (Spoken and written) language skills
Solid technical understanding of cloud, new stack, and application performance technology
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Excellent verbal, written and interpersonal communication skills
Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results
Ability to develop strong relationships with the user/customer/internal communities
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
All your information will be kept confidential according to EEO guidelines.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.