Your role at Dynatrace
We are hiring a Business Relationship Manager – Lead to Cash to have global responsibility for driving the successful execution of operational technology initiatives for the Lead to Opportunity & Quote to Cash workstreams within Dynatrace.
This position reports to the Director, Business Relationship Management and is the connective tissue bringing together cross-functional teams to drive alignment and delivery with a focus on driving value and enabling achievement of business goals. Partnering closely with operational leadership, Business Systems, Business Intelligence, and R&D you will drive the delivery of capability roadmaps that support the company and operational strategy, manage small to large technology initiatives, and manage the execution of these initiatives.
The successful candidate will possess deep operational knowledge in the SaaS based Lead to Opportunity & Quote to Cash workstreams, strong technical acumen, and expert ability to partner and drive alignment to support solving business challenges through the use of technology. The ability to communicate effectively to both the business and technology teams is critical– and be able to do so at operational and executive levels.
Be a leader, advisor, and influencer for Dynatrace’s Lead to Opportunity & Quote to Cash cycle.
Build strong cross-functional relationships to surface and shape demand, and support high-velocity delivery of value
Define and enforce Business Systems processes
Project Management for small to medium sized initiatives from Requirements to hyper care Support for post go-live projects
Drive execution against roadmaps in close partnership with business operations teams by helping them translate requests into Jira stories
Ensure Jira stories are assigned to sprints based on priority and roadmap
Develop deep domain knowledge of Dynatrace’s Lead to Opportunity & Quote to Cash functions and drive business value through the use of technology
Lead Operational improvement meetings with the business and delivery teams to drive efficient alignment
Partner closely with technology delivery, business intelligence and other workstreams to assess intake, plan demand, execute delivery of initiatives, and ensure the realization of value
Collaborate with cross-functional leadership to ensure end to end business processes are aligned, modern and efficient (ensure operational teams are not working in silos)
Identify and drive the removal of roadblocks with urgency
Support enablement and change management activities led by business operations teams
Champion a culture of shared ownership, constant transformation, and urgency
What will help you succeed
3+ years of relevant functional experience in a SaaS business
2+ years championing organizational change (leading initiatives, products, services)
Working knowledge of core applications; CRM, CPQ, ERP and Integrated Marketing Applications (Salesforce, NetSuite, Marketo)
Quick learner with ability to figure things out with minimal supervision and adjust to changing priorities on the fly
Project Management Skills
Proven track record of successful project execution with agile methodology
Proven track record working in a fast-paced and agile team, focused on strong execution
Leadership presence and excellent verbal, presentation, and written communication skills.
Ability to communicate complex issues in a concise easy to follow manner essential
Ability to listen, build rapport, and develop credibility as a strategic partner
Exude energy, focus, assertiveness, and diplomacy
Relationship building and team collaboration
Ability to break down silos
Be able to shift opinions using influence over positional power
Ability to travel as needed
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.