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Insights Support Analyst

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

You will work within our Insights Services team (80 strong and growing), supporting eight to ten named customers. You won’t be alone but paired with a more senior team member (we call them Analysts), working together to provide outstanding customer service and of course, we will train you before we throw you in the deep end.

Each day you make sure our products are working for our customers, helping them understand the performance data we collect about their sites and being the go-to person for training and configuration. Most of this customer interaction happens over email or Slack.

We get it if this doesn’t all make complete sense yet but if you have always wanted to work in technology, Dynatrace could be the right company for you.


  • Help manage our clients’ Dynatrace environment.

  • Create and manage web and mobile measurements scripts.

  • Analyze performance and availability data (both synthetic and real user); providing clear, in-depth, and concise analysis for both customers and internal Analysts

  • Provide Dynatrace support and training to our end customers.


  • 1+ years of experience in a similar role 

  • You love data and finding patterns in data.

  • You are a great communicator (both verbal and even more so written).

  • You can juggle many priorities (managing eight to ten different customers at a time).

  • You know how the Internet works (or at least really want to understand it).

  • Technology is a big part of your business and personal life.

  • Can be trusted to work from home (we need you dedicated to us!)

Desired Qualifications

  • Be nice, awesome, and quirky!

  • Know a bit of JavaScript

  • Have (or are working on) an Associates’ or Bachelor's in a technology-related field.

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?



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