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Order Management Representative

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

Want to be part of a revolution?  Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform.  We are looking for a high performer to join our Revenue Operations Team (Corporate Finance) in support of our growing business and advancing the quote to cash operations at Dynatrace.

Do you have what it takes?  Come join our dynamic and growing Finance center of excellence!

The Order Management Americas Analyst is part of the team that is fully responsible for all sales contract drafting and order generation for Dynatrace customers and partners in North America and Latin America.  Your work and insight will directly contribute to Dynatrace’s incredible growth story on a global scale.

Responsibilities:

  • Work as a member of the Order Management team that supports the Americas sales teams

  • Be the point of contact for a specified sales team within the Americas to collate details required for current sales opportunities

  • Review and approve quotes for Sales to self-generate standard order forms

  • Create non-standard order forms in line with company policies

  • Ensure order forms are prepared in a timely and accurate manner to meet tight sales deadlines   

  • Work with Manager and Legal to review and approve revisions to order forms requested by Customers or Partners

  • Work across various levels within the organization

  • Ensure all paperwork is received (order forms, purchase orders, etc.) and matches the approved quote upon contract execution 

  • Ensure all sales orders are processed in Salesforce and shipment of products is done in a timely manner

  • Share best practices and ensure compliance with company internal policies and processes

  • Assist with user acceptance testing for new features in Salesforce

  • Assist with SOX audits and process reviews when required

 

Qualifications

  • Experience with Global Enterprise software and services sales orders

  • Fluent in Portuguese required

  • Experience with Latin America countries’ statutory and legal requirements

  • Experience with contract administration

  • A dynamic, flexible individual capable of working in a fast-paced sales environment

  • Strong individual accountability and execution

  • Is deadline driven with excellent attention to detail

  • Is a self-starter with a pro-active approach

  • Ability to work with multiple teams involved in the sales cycle simultaneously

  • Strong verbal & written communication skills

  • Ability to communicate at all levels of working relationships

  • Ability to navigate ambiguity and drive towards effective decision making

  • Advanced MS Word and Outlook, Intermediate MS Excel and Adobe

  • Experience with Salesforce and Salesforce CPQ

Additional Information

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All your information will be kept confidential according to EEO guidelines.