As a Technical Product Specialist in our Professional Development Program (PDP) you will develop the necessary skills to engage with our customers with confidence and provide them with best-in-class advice to get the most out of Dynatrace platform. You will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. If you're a tech lover with strong communication, a positive attitude, and solid problem solving skills...you are just a step away from your dream job!
Your role at Dynatrace
Start with 6 months of paid training that will include: developing a strong foundation of Dynatrace Technology and the ecosystems it interacts with, communication skills and, & consulting methodologies.
Learn alongside other recent grads from our industry experts and personal mentors.
Provide multiple customers with in-product assistance via chat (primary), email, web conference, and phone.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting.
Identify potential growth and retention opportunities within customer chat conversations to ensure customers get the most value and return on their Dynatrace investment.
What will help you succeed
Bachelor’s or Master's Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related STEM discipline.
Charismatic communicator (presentation skills are a plus!).
A passion for technology and continuous learning.
Why you will love being a Dynatracer
What's in it for you?
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A large suite of benefits and perks designed to meet your personal needs
Paid industry certifications in key technologies and/or other disciplines.
Work model that offers you the flexibility you need. This role will be hybrid and combine home and in-office work in our office in either Detroit, MI OR Denver, CO.
Compensation and Rewards
Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.