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IT Support Engineer (m/f/x) for internal Employee Support

Ever wanted to work within a global IT department for an innovative software company with a focus on lean processes? Do you want to be part of an agile IT team that lives open communication, constantly masters challenges together whilst having fun at work? You want to grow and develop yourself and kick-off or continue your career? Then stop looking and read on for more details… …because we are looking for exactly you to expand and strengthen our on-site support team in Vienna.

Your role at Dynatrace

  • You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Vienna 

  • Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests 

  • Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies 

  • Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces 

  • Understand and evaluate the needs of our employees and support IT training activities 

  • Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub 

  • Coordinate external IT service providers 

  • Identify potential for improvement and collaborate with distributed IT teams 

  • Depending on your interests be part or lead several IT projects for continuous improvements

What will help you succeed

  • Completed IT education and ideally first practical experience 

  • Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)  

  • Ability to troubleshoot and accurately diagnose IT-related issues 

  • Fluent in English and German

  • Basic expertise in the infrastructure environment (network, etc.)  

  • ITIL Foundation Certification is a plus  

Why you will love being a Dynatracer

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow. 

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.  

  • Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 40,600 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.


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