Dynatrace careers teams customer success hero

Customer Success Manager

Your role at Dynatrace

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

Role & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.

  • Own renewal strategy and subsequent on time renewal of subscription(s)

  • Build Dynatrace brand awareness and loyalty

  • Defend against the competition

  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

  • Coordinate account activities with sales teams for Assigned accounts within territory

  • Identify strategic, new business growth opportunities

  • Leverage relationships to aid in the building of reference accounts/contacts

  • Act as customer advocate and liaison to become a Trusted Advisor

  • Travel as required

https://www.youtube.com/watch?v=Q7YFCzl0g6o&list=PLqt2rd0eew1aAhHHvsa3nJPaD4rN1ycK-&index=5

What will help you succeed

  • Minimum Requirements

  • Bachelor’s degree or equivalent work experience

  • 2-5+ years relevant experience in customer success, account management, or similar field

  • Preferred skills and experiences:

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners

  • Excellent verbal, written and interpersonal communication skills

  • Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition

  • Highly motivated, energetic and committed to getting results

  • Ability to develop strong relationships with the user/customer/internal communities

  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

DOE, annual salary is $70K - $110K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location. Position may be filled at a higher level depending on candidate experience. 

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

All your information will be kept confidential according to EEO guidelines.

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About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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