Business Relationship Manager – Quote to Cash (Remote, United States)
We are hiring a Business Relationship Manager – Quote to Cash to have global responsibility for driving the successful execution of operational technology initiatives for the Quote to Cash workstreams within Dynatrace. This position reports to the Director, Business Relationship Management and is the connective tissue bringing together cross-functional teams to drive alignment and delivery with a focus on driving value and enabling achievement of business goals. Partnering closely with operational leadership, Business Systems, Business Intelligence, and R&D you will drive the delivery of capability roadmaps that support the company and operational strategy, manage small to large technology initiatives, and manage the execution of these initiatives. The successful candidate will possess deep operational knowledge in the SaaS based Quote to Cash workstreams, strong technical acumen, and expert ability to partner and drive alignment to support solving business challenges through the use of technology. The ability to communicate effectively to both the business and technology teams is critical– and be able to do so at operational and executive levels.
Your role at Dynatrace
Be a leader, advisor, and influencer for Dynatrace’s Quote to Cash cycle.
Build strong cross-functional relationships to surface and shape demand, and support high-velocity delivery of value
Define and enforce Business Systems processes
Project Management for small to medium sized initiatives from Requirements to hyper care Support for post go-live projects
Drive execution against roadmaps in close partnership with business operations teams by helping them translate requests into Jira stories
Ensuring that requirements, use cases and acceptance criteria are prioritized, clearly defined in Jira stories and dependencies at the application and integration level are identified, so that they may be prioritized appropriately as part of sprint planning
Develop deep domain knowledge of Dynatrace’s Quote to Cash functions and drive business value through the use of technology
Lead Operational improvement meetings with the business and delivery teams to drive efficient alignment
Partner closely with technology delivery, business intelligence and other workstreams to assess intake, plan demand, execute delivery of initiatives, and ensure the realization of value
Collaborate with cross-functional leadership to ensure end to end business processes are aligned, modern and efficient (ensure operational teams are not working in silos)
Identify and drive the removal of roadblocks with urgency
Support enablement and change management activities led by business operations teams
Champion a culture of shared ownership, constant transformation, and urgency
What will help you succeed
5+ years end to end experience with large-scale SaaS implementation projects utilizing industry standard development and service delivery methodologies.
5+ years’ experience utilizing Software Development methodologies such as Agile and Waterfall as well as managed services support structure and best practices.
HS Diploma or GED required
Knowledge of core applications: Salesforce and CPQ, Netsuite, Jira, Miro, Monday.com
Quick learner with ability to figure things out with minimal supervision and adjust to changing priorities on the fly
Project Management Skills. PMP/CSM/PMI-ACP or equivalent certification preferred
Program Management experience of Salesforce, SaaS applications, integrations and related reporting
Ability to identify project risks by defining risk strategies and developing the risk management plan.
Proven track record working in a fast-paced and agile team, focused on strong execution
Leadership presence and excellent verbal, presentation, and written communication skills.
Ability to communicate complex issues in a concise easy to follow manner essential
Ability to listen, build rapport, and develop credibility as a strategic partner
Exude energy, focus, assertiveness, and diplomacy
Relationship building and team collaboration
Ability to break down silos
Be able to shift opinions using influence over positional power
BS/BA in an IT-related discipline, Business Management
Ability to travel as needed
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
DOE, salary $110K - $130K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.