Your role at Dynatrace
As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills) and the management of the members of your team. You will also have direct ownership of the accounts under your team, specifically around growth and value provided to the client. Each squad will consist of 8-10 direct reports, managing 20-30 accounts for an annual revenue of 8-10 million USD. Responsibilities include:
Acting as a mentor and growing the more junior members on your squad
Conducting 1:1 meetings each month for all members of your team
Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts
Conducting reviews of all squad members 1-2 times per year
Understanding the status and health of accounts on your team, with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
Holding weekly account reviews for your team pairs and providing updates and escalations of account issues
Attending meetings with internal teams to track and drive client maturity and strengthen relationships
Assisting in onboarding new hires to your team and with the shadowing program
Supporting new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month)
Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start
In partnership with your manager, helping with capacity planning for your squad
Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training
Assigning the appropriate resources on your team to assist with POC’s
Reporting on key metrics including value, growth/consumption, customer maturity, etc.
What will help you succeed
Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required.
Minimum of 2 years of direct experience leading teams and driving cross functional collaboration
Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
Proven ability to work under pressure; ability to handle multiple conflicting priorities
Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
Strong verbal and written communication skills
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Expectation: All Insights team members are expected to travel at least 1 time per year for annual team meetings.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.