Senior Product Manager - Supportability (m/f/x)
We believe in guided in-product help, for resolving any questions the users of our B2B product might have. Your work will make the days of hundreds of thousands users easier, and indirectly makes the digital experiences of 100ds of millions of people across the globe significantly better!
Your role at Dynatrace
Drive intuitive supportability for a product-led software company for all product areas.
Design solutions, so our customers can get the maximum value out of our platform, without the need to get in contact with a human support engineer.
Develop and implement strategies to provide an outstanding end-to-end customer support experience to increase value and drive business results.
Collaborate with internal stakeholders & departments (Sales, Support, Services, PM, Engineering, and the leadership team) to define end-to-end customer journeys and workflows.
Apply customer- and user-centric thinking to define the target audience, use cases, needs, and pain points.
Provide market and competitive insights, product positioning, and concrete assets to enable and contribute to go-to-market.
Create, drive, and maintain the product roadmap with a Minimum Viable Product (MVP) scope.
What will help you succeed
You have 5+ years of equivalent product management experience in an agile software product environment.
You have strong knowledge of UX/CX , including customer journeys, personas, use case development, market, business, and competitive analysis.
Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects that are aligned with Dynatrace’s goals and strategy.
Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, ...
High drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.
You have plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders in a software product company.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
What's in it for you?
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.
Compensation and rewards
We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 70,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.