Renewal Specialist
Your role at Dynatrace
Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
Generating and sending quotes 120 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required
What will help you succeed
Experience working with software renewals
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Proven ability to manage high volumes of renewals at any given time
Self-starter, highly motivated, and committed to getting results
Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel
Desired Skills/Competencies
Mandarin/Cantonese spoken and written advantageous
Knowledge of Dynatrace software products
Knowledge of licensing and product pricing
Basic Sales skills
Good numeracy skills
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Why you will love selling and working with our Dynatrace platform
Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
Dynatrace is a market share leader and has been a magic quadrant leader 13 times.
Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption.
Dynatrace is trusted by over half of Fortune’s Top 100.
At Dynatrace, you will work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud.
Dynatrace is fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology.
We offer a competitive compensation package and benefits.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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