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Network Engineer III

At Dynatrace, we envision a world where software works perfectly. And as a member of our Employee Digital Enablement team, you'll be enabling our team members to bring that vision to life. As a Network Engineer, you'll have a direct impact on how our teams operate every day.

Your role at Dynatrace

As part of Dynatrace’s internal IT organization, Employee Digital Enablement team (EDE), and under the general guidance of the Infrastructure Director, the role will support the companies cloud based and on-prem networking needs.  This will involve supporting our internal employees by troubleshooting and resolving issues related to Dynatrace’s corporate network and telecom systems, and voice and collaboration solutions as well as their components including LAN, WAN, wireless, firewall and voice and associated technologies. As part of our global network team, this role will primarily work with business stakeholders in NORAM, but also participate in a ‘follow the sun’ model to provide support for any network-related issues.

Responsibilities:

  • Support our growing global network.   This will include deploying firewalls, switches and access points at new locations and expanding existing locations.   Configure network devices to attach to Dynatrace network.  

  • Manage global Palo Alto firewall environment.   Participate in new initiatives related to hardware upgrades, SD-WAN and cloud-based deployments.  

  • Implement new firewall policies that are pursuant with corporate standards and business needs.

  • Manage EDE’s cloud-based networking environments.   This includes cloud-based firewalls, AWS and Azure network constructs.

  • Support Cisco ISE, Meraki and DNA environment. 

  • Monitor network systems to ensure they are operating normally, diagnose and repair issues and performance bottlenecks as they occur.

  • Work with ISP’s to provision new internet service, test, support and roll out service in offices.

  • Identify, install and maintain upgrades to the network to support patch management and vulnerability management policies.  In collaboration with the IT security team, work with department directors and managers to remediate any vulnerabilities.

  • Provide backup for telecom engineer to support Zoom phone, meetings and webinars.

  • Use ticketing system to provide second tier support for end user network requests and problems.    

What will help you succeed

  • 7+ years of experience working in a network engineering role.

  • Bachelor’s degree preferred, but not required. 

  • Strong firewall & security management background

  • 3 years+ hands on experience managing Palo Alto Networks firewalls

  • Working knowledge of networking components of AWS and Azure

  • Experience with routing protocols (BGP)

  • Experience with Cisco switches (Catalyst, Meraki, Nexus)

  • Experience with Cisco routers and AP’s

  • Exposure to Cisco ISE and DNA

  • Cisco CCNA or higher certification preferred

  • This position will travel up to 15% of the time

  • Position will follow the Flex Remote working model (1-2 days per week in office) in Detroit, MI OR Denver, CO

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About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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