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Graduate Program - Technical Product Specialist

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

We are looking for young talent and recent graduates to join an intensive (paid) virtual training program, after which you will join our team as Technical Product Specialist for our top clients. 
Start date: June or August or September 2022 

How we prepare you: 

  • Our Professional Development Program (PDP) is a 3-month developmental training program to ensure that you have both the soft and hard skills to hit the ground running with our clients as their trusted technical advisor. 

  • Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace platform technology and client strategy on which to build a career with us. 

  • You will be training with 13-17 other students that come from around the world to learn from our industry leading experts. 

Technical Product Specialist key activities: 

  • Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform. 

  • Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications. 

  • Respond to product inquiries via chat (primary), email, web conference, and phone. 

  • Deliver live demos of Dynatrace’s all-in-one monitoring solution for a wide range of users (technical and non-technical). 

  • Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities, and providing strategic account health reviews. 

Qualifications

  • Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical experience. 

  • Good understanding of distributed applications, web & enterprise applications. 

  • Excellent organizational/time management skills. Strong interpersonal communication & presentation skills. 

  • Additional language skills with German, French, Italian, Spanish, Portuguese, and Japanese being preferred. 

  • A passion for technology and continuous learning. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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We look forward to your application! Do you want to level up? Apply and let's talk! 

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