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Partner Services Leader (Remote, Mexico)

Your role at Dynatrace

The Dynatrace Post Sales Organization is seeking Partner Services leaders across the globe.  This role will serve as the main point of contact for partners who are delivering Dynatrace-oriented services to their customers.  The Partner Services leader will build and maintain strong partner relationships and serve as a point of services enablement, validated delivery plans, and quality assurance (when needed).  In addition, the Partner Services leaders will be responsible for helping address troubled or failing projects by engaging with the appropriate Dynatrace post-sales organization’s team(s) based on the customer situation, to help supplement the partner delivery model.  Partner Services leaders will need to also interact with many Dynatrace teams in this role including Partner Sales, Product Sales, Post-sales Services and maintain rules of engagement for a successful outcome. 

  • Partners with channel management and relevant field roles to deliver Partner sales plays which results in joint wins and Dynatrace product revenue growth 

  • Works with partners to understand their business goals and identify opportunities for growth and collaboration. 

  • Validates partner delivery plans/proposals for partners’ accounts 

  • Tracks partner delivery projects & CSAT, manages escalation process in case of CSAT issues and/or project difficulties through ongoing partner management, direct customer feedback, engagement delivery validation,  

  • Builds strong cross functional relationships with Dynatrace Partner Sales organization and system integrator partners. 

  • Tracks and owns Partner service forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance 

  • Collaborates with team and partners to execute practice development strategies and programs 

  • Manages service delivery enablement & certification programs for partners 

  • Coordinates GSI enablement programs as needed for GSI offices 

  • Manages regional subcontracting processes for ACE Services 

  • Ensures Post-Sales alignment with the Dynatrace Partner Sales team 

  • Stays up-to-date on industry trends and developments, and share insights with the broader team to help drive business strategy and growth. 

What will help you succeed

  • 5+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering / testing, DevSecOps or SDLC operations 

  • 1+ years of experience with the Dynatrace Platform 

  • 5+ Prior experience working for a 3rd party consultancy or, at a minimum, inside of a partner channel organization 

  • Proven track record of building and maintaining strong relationships with partners, and driving growth and value in a partner ecosystem. 

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT 

  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects 

  • Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions 

  • Strong coordination capabilities with excellent organizational/time management skills 

  • Strong communication skills and a passion to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels 

  • Solid presentation and writing skills as well as experience with creating professional proposals and deliverables 

  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP) 

Desired experience:

  • Ideal candidates will have 2+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience.

  • Project management, program management, and/or engagement management experience 

  • Dynatrace Product Certification 

  • Dynatrace Sales Certification 

 

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

What's in it for you?

  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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