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Community Manager

Your role at Dynatrace

Dynatrace Community is all about people. It’s an integral part of Dynatrace, ensuring product support in a self-service manner, 24/7. Our Community team is looking for a team member with a customer-first approach and Agile mindset. 

As a Community Manager, you'll:

  • Champion the use and adoption of the Community to improve self-service and increases the ability of Dynatrace’s customers to find solutions to their questions without internal team engagement.

  • Identify and create engagement opportunities across forums, such as Community challenges.

  • Work with other teams to provide answers to forum questions.

  • Make sure that the Dynatrace Community is a thriving space! 

 

What will help you succeed

  • Experience with community or forum platforms, either as an administrator or an end-user.  

  • A good command of written and spoken English. 

  • Experience in IT Customer Support or Customer Services. 

  • Knowledge of community engagement strategies and moderation best practices. 

  • Proactive attitude and high problem-solving skills. 

  • Passion for people and building relationships. 

  • Ability to learn quickly and adapt to the changing context. 

  • Interest in and hands-on knowledge of Agile practices, especially Scrum, is an asset. 

  • Project management experience is an asset. 

  • Basic SEO, copywriting, or proofreading knowledge is an asset. 

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.   

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.   

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.   

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    

  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all 

  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.   

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 

  • Salary: 9k - 12k PLN gross per month. We hire only based on a contract of employment (UoP).

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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