Dynatrace employee smiling at her colleague

Knowledge Sharing Manager /Internal Technical Community Lead (m/f/x)

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Ready to shape efficient knowledge sharing? You’re having fun making knowledge sharing easy and efficient? You want to drive the knowledge sharing concepts and implement them across the world? This is your opportunity! 

What you will be working on:

Our internal community is a key ingredient in our effort towards a central knowledge sharing platform at Dynatrace. As Knowledge Sharing Manager/Community Lead you will work closely with moderators and SMEs (Subject Matter Experts) on our Stack Overflow for Teams instance to make the best use of the platform, and conduct trainings for different target audiences. Furthermore, you will define a consistent cross-tool strategy across departments and countries, collect feedback from different stakeholders and peers, and work on incorporating this feedback as well as defining additional use cases in our knowledge sharing platform. 

Your role:

  • Lead and manage our entire internal Stack Overflow community, including more than 2,000 Dynatrace employees 

  • Guide and train moderators and SMEs (Subject Matter Experts) - and identify them within Dynatrace   

  • Onboard new teams and departments to Stack Overflow 

  • Provide guidance for non-Stack Overflow use cases 

  • Guide our internal community when it comes to the right tool for the right purpose 

  • Have the unique opportunity to further improve internal knowledge management at Dynatrace 

Qualifications

 

  • Great communication skills to facilitate internal and external communication with all stakeholders  

  • Experience with preparing and giving trainings and knowledge management tools  

  • Technical understanding, ability to communicate with developers as peers 

  • Organizational talent and experience with driving cross-team topics 

  • Knowledge of moderation best practices is a plus 

Additional Information

What's in it for you?

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.   

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.   

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.   

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.   

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.   

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.   

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is EUR 65,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience.  

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

www.dynatrace.com

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