Customer Success Manager (Dutch speaking)
Your role at Dynatrace
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Role & Responsibilities
Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Own renewal strategy and subsequent on time renewal of subscription(s)
Build Dynatrace brand awareness and loyalty
Defend against the competition
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for Assigned accounts within territory
Identify strategic, new business growth opportunities
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a Trusted Advisor
Travel as required
https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace
What will help you succeed
A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Proficiency in English and Dutch (Written and spoken)
Excellent verbal, written and interpersonal communication skills
Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results
Ability to develop strong relationships with the user/customer/internal communities
Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
*** This role requires a fluent Dutch speaker due to the customer base and workload***
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About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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