Technical Product Specialist
As a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers.
Your role at Dynatrace
As a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through in-product assistance (chat) and targeted engagements for product onboarding and adoption. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you've gained to solve more complex issues and have an opportunity to participate in Dynatrace ONE projects and initiatives. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers, you will be able to expand your own knowledge to gain subject matter expertise in an area of technology complimentary to our Dynatrace platform.
Responsibilities and Duties
Mentor and inspire our customers on best practices to ensure adoption of the Dynatrace platform.
Track and document customer touchpoints and engagements.
Respond to product inquiries and provide assistance to customers via chat (primary), onsite meetings, email and web conferences.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realisation of Dynatrace.
Identify potential growth and retention opportunities within customer chat conversations and enablement sessions
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
Chat focused: 40%
What will help you succeed
Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience
Work experience: 1-3 Years.
Familiar with one or more of the following technologies:
Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
Mobile application technologies such as iOS, Android Webkit.
Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
Familiar with database design, SQL, and data access practices and concepts.
Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
Must have exceptional written and verbal communications skills.
Dynatrace Professional Certification (obtained within 180 days if hired externally)
Pursuing industry level certification eg AWS Solution Architect
Willingness to learn new technologies and resolve complex technical issues.
Role based in North Sydney office; but may require travel to customer or partner sites as required.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.