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Network Engineering Manager

As part of Dynatrace’s internal IT organization, Employee Digital Enablement team (EDE), and under the general guidance of the Infrastructure Director the role will manage the network engineering team. This includes overseeing network infrastructure and ensuring availability of company network. Work closely with EDE management and technical engineers on implementing initiatives in line with departmental goals. Provide excellent customer support to our end users by identifying any tickets that are not being resolved in a timely manner and driving them to completion.

Your role at Dynatrace

  • Partner with EDE management team and other Dynatrace stakeholders to be able to represent network teams needed involvement in new business requirements and translate them into initiatives.

  • Stay current with new networking technologies and champion appropriate efforts for the company.

  • Create, assign and manage network teams project work.   Collaborate with project manager to ensure reporting and timely completion of approved projects. 

  • Provide leadership and oversight to the network engineering team.  This includes regular 1:1’s, staff meetings, sprint and ticket reviews.  Mentor staff to achieve personal, professional and department goals.

  • Ensures company network infrastructure, including voice, video and data communications, operates as designed and according to established key performance indicators. 

  • Provide for an excellent customer experience by making sure timely and appropriate responses are provided to end user tickets / requests.   Serve as an escalation contact.    

  • Forster an environment of continuous improvement and promote appropriate network security enhancements. 

  • Ensures current network policies are compliant with various auditing frameworks including but not limited to ISO27001, SOX, HIPAA, etc. 

  • Ability to represent networking initiatives clearly and succinctly to both technical and non-technical audiences.    

  • Manage relationships of networking vendors, including technology reviews, budgeting, purchasing and renewals. 

  • Support our growing global network and manage staff of network engineers around the globe.

  • Manage global team of at least 5 engineers.
     

This role is currently hybrid (2 days per week) out of our Waltham, MA office.  Our office will be relocating in the spring to Boston, MA.  This position will then be hybrid after the move out of Boston, MA (2 days per week).  
Candidates will be required to commute to both locations during this transition. 

What will help you succeed

Minimum Requirements: 

  • 10+ years of previous experience working in a network engineering role.

  • 5+ years in a network management role.

  • HS Diploma or GED required.

Preferred Requirements: 

  • Experience with ITSM tools (FreshWorks and JIRA preferred).

  • Familiarity with agile methodologies.

  • Experience with enterprise firewall & security management tools like Palo Alto, Cisco ACI/DNA/ISE required.

  • Telecom familiarity with Zoom and Teams.

  • Excellent communication skills.

  • Bachelor’s degree preferred, but not required.

  • This position will travel up to 10% of the time.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security. 

  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 

  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. 

  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $140K - $160K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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