Dynatrace careers teams finance accounting hero

Collections Officer

A Collection A/R Analyst is responsible for the investigation, analysis, and resolution of collection problems, the collection of past due accounts and preparation of collection reports.

Your role at Dynatrace

  • Communicate with customers to resolve billing issues and secure payment on invoices.

  • Maintain and produce Microsoft Excel spreadsheets for customer account reconciliation.

  • Act as a liaison between the Sales Reps and the customer in resolving payment issues.

  • Resolve issues regarding short payments, over payments, unapplied payments, write–offs, purchase orders, credit terms, and contracts.

  • Prepare delinquent accounts for legal action.

  • Notify appropriate department of billing inaccuracies.

  • Promptly respond to all account receivable inquires.

  • Enter daily cash applications from previous unapplied items.

  • Process write-off’s.

  • Balance month end cash and A/R.

  • Perform other duties as required.

What will help you succeed

  • 1-5 years Collection experience.

  • Cash application experience.

  • Proficient with Microsoft Office products.

  • Excellent organization/time management, planning and prioritization skills.

  • Excellent analytical and problem solving skills.

  • Ability to work independently as well as part of a team environment.

  • Ability to develop a strong relationship with internal/external customers.

  • Excellent interpersonal skills with strong customer service orientation.

  • Excellent written and oral communication skills.

  • Highly motivated, energetic and committed to getting results.

  • Proven ability to use strategy to take a collection problem from start to finish.

Desired Skills/Competencies:

  • Experience with NetSuite, Microsoft Office and Blackline.

  • Basic accounting background and math aptitude.

Why you will love being a Dynatracer

If you are looking for a company that values, encourages and rewards employees, and provides the work environment where you can best use your talents and grow professionally, you've come to the right place. 

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About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.


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