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Sales Development Representative

The Sales Development Representative (SDR) is responsible for identifying and qualifying sales opportunities for our field sales organization. The SDR will partner with field sales representatives and marketing to generate demand and qualify leads. We believe that a better world  needs software to run perfectly, so as an SDR at Dynatrace, you will  help to deliver our mission statement and proactively engage with our prospective and existing customers.

Your role at Dynatrace

  • Qualify leads and prospects based on defined criteria.

  • Profile assigned accounts and drive outbound prospecting to generate new business.

  • Must call into senior IT management at Fortune 1000 as part of lead development and qualification. E.g. CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application support.

  • Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools.

  • Develop an understanding of the account’s business issues and other relevant information.

  • Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences.

  • Educate prospects about Dynatrace enterprise solutions.

  • Use CRM-Salesforce.com to track activities.

  • Attend weekly territory forecast meetings and update team on progress of identified activities.

  • Work to meet defined metrics goals.

  • Provide input to marketing including feedback on quality of leads from marketing programs.

Discover what Quinn, Sales Development Representative, has to say (video below).

What will help you succeed

  • Understanding of IT operations management solutions a plus.

  • Experience using a CRM, (Salesforce.com preferred).

  • College diploma/university degree or equivalent experience.

  • High level of commitment to exceptional customer service and relationship build.

  • Strong written and verbal communication skills.

  • Strong problem solving, organizational and interpersonal skills.

  • Ability to work both individually and in a team environment.

  • Self-motivated with the ability to work in a fast paced and constantly changing environment.

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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