Dynatrace careers teams technical support hero

Customer Solution Engineer

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

As a Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Your role

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products. 

  • Interact with diverse customer technology ecosystems. 

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues. 

  • Be exposed to an entire range of cutting-edge technologies. 

  • Work closely with our development and product management teams. 

  • Attend training for new product features and technologies. 

  • Exchange knowledge with other colleagues and suggest product improvements.

Qualifications

  • Technical Degree (preferably in Computer Science) or relevant experience in IT. 

  • Professional work experience in software development, software testing, or customer services

  • Ability to analyze code written in modern programming languages. 

  • Experience with various operating systems (Linux, Windows) and computer networks. 

  • Knowledge of cloud and host virtualization technologies. 

  • Strong analytical thinking with a structured approach to problem solving. 

  • Team player with proactive attitude. 

  • Excellent English skills, both oral and written. 

You will love this job if

  • Troubleshooting is your passion

  • You are fascinated by technical challenges, and you think creatively. 

  • You love to learn new technologies

  • You appreciate team spirit and enjoy an international environment. 

Additional Information

We offer a hybrid model, a fusion of remote and at-the-office work.

When submitting your CV, please be aware that, due to the current health crisis related to COVID-19, we are currently subject to restrictions that limit our ability to extend offers to non-EU citizens for positions at our lab in Poland. We are keeping the situation under review and will adjust our position should the restrictive measures change. Should this affect your application, we are happy to keep it on file until further notice.

Remuneration

Customer Solution Engineer: 7k - 11k PLN gross per month
In addition, if you are not living in the country you are applying for, we offer you a relocation allowance, support with your visa, work permit, accommodation, language courses, and a dedicated buddy program.

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