Dynatrace careers teams design ux hero

UX Researcher (m/f/x) - Senior to Principal Level

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

User Experience | User Research | Design | Communications | Technology | Complexity

Do you believe that research belongs to the core strategy of great UX? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?

In a nutshell, User Experience Research helps reveal who Dynatrace users really are, their needs and expectations in regards of our product, and their actual customer journey with it. 

As an experienced UX Researcher you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

Your role

  • Build and take ownership of the research process and roadmap, and work as a self-directed member of the UX Research team.

  • Further establish processes, methods, and tools as the internal demand for user research keeps growing.

  • Work and continuosly partner with global experience design teams, product managers, engineers, customer support representatives — and actual customers.

  • Conduct user tests, in-depth interviews, surveys, and behavioural analysis.

  • Analyze data from multiple sources, and most importantly draw and share back actionable insights from that.

  • Help teams define measurable experience metrics, indicators, and key results.

Qualifications

  • You have solid experience and a demonstrated track record of setting up, leading, and contributing to UX research projects for software products (indicatively 6+ years at least) – ideally with both qualitative and quantitative research methods.

  • You have a few years of leadership experience (e.g. driving and leading topics, coordinating the work of small teams, etc.).

  • You have an high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset. 

  • You enjoy leading meetings and workshops, and holding presentations in English.

Additional Information

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages

When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.

A cover letter would also be highly appreciated.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

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