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Customer Solutions Engineer - Entry Level Professional Development Program

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

What we are looking for 

We are looking for talent that has recently graduated, and/or spent up to a year gaining entry level work experience in the IT industry, to join our paid virtual training program. Entry dates are flexible, as we run the program multiple times a year.  

After the 14-week training program you will join our team within the Customer Support department as a Customer Solutions Engineer. As part of our team, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will be the final level of technical customer support, resolving complex issues that our first line of support is unable to.  

Key Activities: 

  • Recognize and solve problems as reported by customers related to our Dynatrace platform  

  • Interact with diverse customer technology ecosystems and be exposed to an entire range of cutting-edge technologies  

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues  

  • Work closely with our R&D and product management teams  

  • Attend training for new product features and technologies  

  • Exchange knowledge with other colleagues and suggest product improvements  

What we do 

We combine deep observability, AIOps, and application security into a single, unified platform, to provide our customers’ teams not just with data, but with actionable answers. Our native support for intelligent automation enables customers to innovate faster and more securely, work more efficiently, and consistently drive better business outcomes. Our success – and that of our customers – is no accident. We are consistently named an industry leader by independent analysts. In 2022, we were named a Leader in the Gartner Magic Quadrant for Application Performance Management for the 12th consecutive time. Check out the report here

How we prepare you 

  • Our Professional Development Program (PDP) is an intensive 14-week training designed to educate and empower you. It will enable you to develop the necessary skills to engage with our clients with confidence as a customer solutions engineer.  

  • PDP provides you with a strong foundation of communication and presentation skills, consulting methodologies, technology (Dynatrace, and the ecosystems it monitors and interacts with, including automation) on which to build a career with us – many of our leaders started their career at PDP. 

  • You will be joining a team of 10-18 other students from around the world to learn from our industry experts. Our instructors are there to teach, coach and ensure your success throughout your program. 

  • You will be assigned a personal mentor from your future team, who will provide additional support and local advice. 

What we offer 

  • Equal employment, inclusive work environment. 

  • Comprehensive career plans and career development support. 

  • Paid industry certifications in key technologies and/or other disciplines. 

  • A vibrant working environment with access to industry experts to further enhance your skills. 

  • Remote, office based and hybrid working models. 

  • Industry leading compensation and benefit packages. 

  • Employee stock purchase plan: an employee ownership plan that allows participants to purchase stock in our company at a discount. 

Additional Information 

This application is for our Professional Development Program, based on your final interview result you could also be considered for the Software Delivery Consultant, Performance Analyst, or Product Specialist role.  

Qualifications

Your profile 

  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related STEM discipline

  • Mastery of local language, written and spoken (additional languages are a plus!). 

  • Eligible to work in job location. 

  • Charismatic communicator (presentation skills are a plus!). 

  • An understanding of commonly used web & enterprise application technology stacks, databases, and networks (containers, automation and cloud technologies are a plus!). 

  • A passion for technology and continuous learning. 

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife? 

Compensation: $65,000 - $70,000 annual salary plus benefits

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We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees, contractors or guests entering a US office or event to register with the CLEAR app with their vaccination information or self-certify that they have tested negative for Covid-19 within 48 hours prior to arrival.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice