Product manager working on her notebook

Community Specialist – Moderation focus

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Online communities play a crucial role in maintaining relationships and keeping people connected to brands. Every day, multiple Dynatrace teams around the globe take care of our customers’ digital journey, making sure they can spend more time innovating and less time troubleshooting. A part of that success is the Dynatrace Community: a place where Dynatrace users can solve technical problems together and learn from real-life examples.  

About the role 

As a Community Specialist, you will work on driving the traffic and engagement in the award-winning Dynatrace Community with a special focus on forum content moderation. You'll be a part of the Community team, collaborating with other organizations across the company: Product Management, Documentation, Services, and Development. You will have contact with people from all over the world: Dynatrace customers, partners, and employees. The Dynatrace Community team works the closest with colleagues from Austria. 

You’ll be responsible for: 

  • Monitoring discussions and ensuring that questions are answered quickly. 

  • Moderating content posted in the forums and ensuring that all communications and content are appropriate. 

  • Championing the use and adoption of the Community to improve self-service and increase the ability of our customers to find solutions to their questions without internal team engagement. 

  • Collaborating with stakeholders (Documentation, Product Management, Dynatrace ONE, Support, Marketing) to produce content required by customers; identifying missing or outdated content. 

  • Processing and analyzing Community suggestions to ensure that every user’s feedback is heard. 

  • Administering the Community platform and managing Community member requests. 

  • Promoting Community content internally and externally. 

Qualifications

  • Experience with any community or forum platform, either as an administrator or an end-user. 

  • Excellent writing and communication skills in English. 

  • Excellent interpersonal skills and knowledge of cultural differences. 

  • Passion for people and building relationships. 

  • Proactive attitude and high problem-solving skills. 

  • Ability to learn quickly and adapt to change. 

  • Knowledge of moderation best practices. 

  • Interest in new IT technologies. 

  • Experience with observability tools, such as Dynatrace, is an asset. 

  • Experience in Customer Service or Support on new technologies is an asset. 

Additional Information

Remuneration

Community Specialist: 8k - 11k PLN gross per month

All your information will be kept confidential according to EEO guidelines. Further info on this issue are available here.  
In addition, if you are not living in the country you are applying for, we offer you a relocation allowance, support with your visa, work permit, accommodation, language courses, and a dedicated buddy program.

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