Technical Support Engineer II

Your role at Dynatrace

As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements

What will help you succeed

Minimum Requirements

• 1+ years of related technical work experience supporting/developing Python or other OOPL based applications

• Bachelor's degree or relevant technical related experience or training 1+ years of experience working with SaaS applications and infrastructure technologies.

Preferred Requirements

• 3+ years of related technical work experience supporting/developing Python based applications

• Experience with software support and troubleshooting Knowledge of Python framework(s) (i.e. Django, Flask, etc.)

• Experience writing and debugging complex Python applications

• Exposure to Java (JMX and PMI), .NET Development, or other programming languages

• Experience with database technologies (MS SQL, Oracle, IBM DB2) Exposure to Prometheus scraping Exposure to SNMP Experience with network troubleshooting

• Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.) This position will work in a 2- day per week Hybrid Schedule from the Denver office.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.