Director, Vendor Management - Business Systems

Your role at Dynatrace

We are seeking a strategic and operational leader to oversee vendor relationships supporting the Business Systems function. This role will manage vendor engagements and drive operational excellence across a portfolio of enterprise platforms including Salesforce (SFDC), SAP, NetSuite (NS), Boomi, Gong and Snowflake. The ideal candidate will bring a blend of vendor management expertise, process optimization, and technology fluency to support scalable and resilient operations. 
 
Key Responsibilities: 

Vendor Relationship Management

• Acts as primary liaison between internal stakeholders and the vendor, driving governance, performance management, and continuous improvement.

• Oversee contract adherence, performance tracking, and escalation management.

• Facilitate Quarterly Business Reviews (QBRs) and ensure alignment with strategic goals.

• Support onboarding and enablement of vendor teams, including knowledge transfer and documentation. 

Operational Excellence

• Define and implement operational workflows and support models, leveraging ITIL and DevOps principles in partnership with vendor.

• Establish and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs).

• Develop and maintain dashboards and reporting frameworks for operational metrics across SFDC, SAP, Gong, NS, Boomi, and Snowflake.

• Identify opportunities to streamline processes using automation and AI technologies. 

Governance & Compliance

• Ensure vendor operations comply with internal policies and external regulations.

• Partner with internal audit and compliance teams to support periodic reviews and risk assessments. 

Continuous Improvement

• Lead initiatives to improve vendor performance, cost efficiency, and service quality.

• Stay current with industry trends and emerging technologies to inform strategic decisions.

Budget

• Manage contract terms, renewals, and amendments.

• Track consumption, usage, and budget alignment; provide monthly reporting on vendor performance and spend. 

This position is able to sit remotely.  Candidates who live within a 45 mile radius of Boston, MA, Detroit, MI, Denver, CO, or Mountain View, CA will be required to work hybrid (2 day per week) out of our Dynatrace office. All candidates must work EST hours.
This role has preference of candidates who live on the East Coast. 

What will help you succeed

Minimum Requirements:

• 8+ years of relevant experience.

Preferred Requirements:

• Proven experience managing IT vendor relationships in a technology or business systems environment.

• Strong understanding of operational frameworks (ITIL, DevOps) and performance management.

• Experience with automation platforms and AI-driven process optimization.

• Familiarity with enterprise platforms such as SFDC, SAP, Gong, NS, Boomi, and Snowflake.

• Excellent communication, negotiation, and stakeholder management skills.

• Ability to work in a fast-paced, matrixed organization with global teams. 

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

•  A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

DOE, salary $170K - $190K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.