Lead Technology Consultant

Your role at Dynatrace

Summary:

In this role, you will work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our Dynatrace platform aligned with the customer’s desired business outcomes. The Lead Consultant will represent Dynatrace as a trusted advisor, guiding customers along their Dynatrace journeys. Lead Consultants are expected to deliver Dynatrace core service offerings having regular interactions with developers, architects, business analysts, and line-of-business executives. Lead Consultants will also be a go to resource for all ACE Services for expert knowledge and experience in all aspects of troubleshooting, best practice and general guidance.

 

Responsibilities:

・Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments

・Consult with customers to understand, and then meet, their business and technical goals

・Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge

・Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs, etc.

・Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices

・Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments

・Participate in project scoping

・Build relationships that support the successful adoption and integration of Dynatrace　products throughout the application lifecycle

・Partner with the sales team as needed in presales technical sessions

・Recommend complementary products or product features to meet customer goals 

What will help you succeed

Required Skills:

· Minimum 4 years Consultant experience or equivalent industry experience. This may include 2-3+ presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)

· 3 years of demonstrated high customer satisfaction

· Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)

· 2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable

· Three industry certifications (e.g. AWS, Google Cloud, Kubernetes, PMP)

· Experience with data visualizations via charts and dashboards

· Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications

· Proven problem-solving nature, with an engaged, self-motivated, can-do attitude

· Understands automation and its key use cases

· Can develop and maintain highly complex DQL queries and maintain highly complex workflows

· Understands and identifies impacts of actions, can plan for potential risks or issues

· Fluent Japanese and business-level English skills

 

Desired Experience:                   

· 4+ years consulting experience with Dynatrace technology consulting

· Experience in a major vertical such as Finance, eCommerce/Retail, Insurance

· Identification of gaps in product use and automation to drive innovative ways of working

· Creation and adaptation of processes to new industry trends and achieves associated benefits

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.