Sr Salesforce Developer - Service Cloud

Your role at Dynatrace

Dynatrace is seeking an experienced Salesforce Service Cloud Developer driven to deliver high-quality solutions to drive successful outcomes. As a member of our team, you'll have the opportunity to design, develop, and implement Salesforce applications that leverage Service Cloud capabilities. If you're an expert in Apex, Lightning Components, and integrations with external systems, we want to hear from you.

 

Responsibilities

· Develop, customize, and maintain Salesforce applications with a focus on Service Cloud.

· Configure/build new and enhanced functionality in the Salesforce platform using declarative and/or programmatic solutions.

· Customize/build Salesforce Service Cloud applications using custom objects, workflows, validations, and formulas while adhering to Salesforce best practices

· Develop and maintain Apex Classes, Triggers, Visualforce Pages, Lightning Components, and Flows.

· Participate in the design process of integrations from Salesforce with external applications and third-party services.

· Troubleshoot and resolve issues related to Salesforce performance, functionality, and integrations.

· Ensure adherence to best practices, security guidelines, and coding standards.

· Participate in unit testing, code reviews, and deployment activities.

· Actively participate/lead demos and reviews with team (as needed)

· Follow Agile software development methodology and team architecture standards.

· Participate in design, code, and test inspections throughout life cycle to identify issues/defects

What will help you succeed

Required Skills

· Must have 3+ years of experience configuring and building Salesforce solutions

· Must have 2+ years of Salesforce Experience Cloud development experience

· Strong expertise in Salesforce Service Cloud (Case Management, Live Agent, Service Console, Knowledge Management, Entitlements, and SLAs).

· Proficiency in Apex, SOQL, SOSL, Visualforce, Lightning Web Components (LWC), and Flows.

· Experience with Salesforce REST and SOAP APIs, platform events, and integration patterns.

· Strong understanding of Salesforce architecture and development best practices

· Understanding of Agile methodologies and experience with JIRA, Confluence, or other project tracking tools.

· Knowledge of Salesforce Security, Profiles, Roles, Permission Sets, and Sharing rules.

· Excellent problem-solving and analytical skills.

· Strong communication and collaboration abilities.

 

Valuable Skills

· Knowledge of other Salesforce clouds like Sales Cloud.

· Preferred Certifications: Salesforce Platform Developer I or II and Service Cloud Consultant Certification.

· Experience with Agentforce or equivalent agentic AI

· Prior experience with Boomi, or other integration platform

Why you will love being a Dynatracer

• Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences

• Over 50% of the Fortune 100 companies are current customers of Dynatrace