Manager, SDR Operations

Your role at Dynatrace

We’re seeking a strategic and execution-focused Manager of SDR Operations to help power the success of our global Sales Development team. This role is ideal for a content-savvy, data-minded operations professional who thrives on building structure, aligning stakeholders, and creating impactful tools and programs that drive pipeline performance. As the Manager of SDR Operations, you’ll play a critical role in developing high-impact content, building campaign execution strategies, and supporting the operational infrastructure that enables SDR efficiency.

Key Responsibilities

Strategic Content Development

· Create internal content to support SDR operations, such as performance dashboards, leadership presentations, and campaign program plans.

· Develop prospecting messaging & cadences for SDRs that align with Dynatrace’s brand narrative, sales plays, and campaign themes.

· Partner with SDR Enablement and Marketing to ensure consistency and effectiveness of external-facing SDR communications.

Program Strategy & Execution

· Collaborate with cross-functional teams to translate go-to-market priorities into actionable SDR programs that improve SDR efficiency, productivity, and conversion rates.

· Work with SDRs, Marketing, Sales, and Sales Operations to support integrated campaigns and initiatives.

· Contribute to execution of field events, targeted outreach campaigns, and personalized messaging efforts.

Project Support & Operational Infrastructure

· Support core operational projects such as compensation planning, territory management, lead routing, and process standardization.

· Help maintain accurate SOPs and documentation for SDR processes and tech stack workflows.

Tech Stack Management & Adoption

· Support administration and usage optimization of the SDR tech stack including Salesforce, Salesloft, ZoomInfo, Drift, and 6sense.

· Partner with Marketing Ops, Sales Ops, and SDR teams to improve tool adoption, reporting accuracy, and day-to-day workflows.

Key Attributes

· A structured, detail-oriented thinker with strong execution skills.

· A collaborative mindset with the ability to build trusted relationships across departments.

· Comfortable juggling multiple projects and shifting priorities in a fast-paced environment.

· Passionate about optimizing processes, building useful content, and enabling success.

What will help you succeed

Minium Qualifications

· 3–5 years of experience in SDR operations, marketing operations, or a related field.

Preferred Qualifications

· Proven experience creating messaging, pipeline strategy, and internal reporting content.

· Experience with tools such as Salesforce, Marketo, Salesloft, ZoomInfo, Drift, & 6sense.

· Demonstrated ability to collaborate across sales, marketing, and operations teams.

· Excellent communication and project management skills.

· Bachelor's degree in business, Marketing, Communications, or a related field preferred.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.