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Revenue Operations Coordinator

Your role at Dynatrace

Dynatrace, the global leader in Software Intelligence, is looking for a Revenue Operations Coordinator to join our dynamic and motivated Sales Operations - Sales Process Support Team. This is an exciting opportunity to expand your career; while playing a critical role in accelerating the sales cycle.  We are looking for a driven individual who is extremely organized and always willing to go the extra mile.   

 

Responsibilities: 

  • Provide one-stop-shop support to Sales and Sales Management by assisting them through the sales processes, including quoting process support, proposals and questionnaire response support.

  • Cross functional collaboration with multiple teams and geographic locations (Sales, Sales Engineering, Security, Finance, Product, Partners, Deal Desk and Legal to name a few) to ensure timely response to requests and support deal cycles. Working closely with internal teams and using excellent project management skills, clear and concise communication, and efficiently manage proposal responses.

  • Manage internal coordination of customer responses via Responsive (RFP, RFI, security / vendor questionnaires) to deliver high quality proposals within customer defined timeframes. Collaborate and work closely with Sales Teams to understand goals, objectives and requirements to develop a proposal plan.

  • Provide all internal communications around proposal process and expectation setting. Proactively communicate status updates and “remove the noise” so that the sales team can focus on selling.

  • Pursue and leverage feedback from Sales Team and other stakeholders to proactively improve internal process and system improvements to gain efficiencies  

  • Liaison with Sales Management to identify and prioritize response pipeline accordingly.

  • Support with content in Japanese and manage document repository for quick-turnaround opportunities.

  • Organize operational trainings and general cadences with Account Executives and Sales Management on an ongoing basis.

  • Provide assistance on other projects as needed.

What will help you succeed

Qualifications:

  • 2-3 years of experience in sales support, bid management or sales operations, ideally in a high-tech or SaaS organization.

  • Bachelor’s degree in Business Administration or related field.

  • Proficiency in English and Japanese is a must. 

  • General understanding of Customer Relationship Software, Salesforce experience preferred. 

  • Responsive and other project management tools experience is desirable.

  • Proficient in Microsoft Excel

 

To be successful in this role, we are looking for a candidate that has: 

  • Energetic self-starter with proven project management skills who can learn on the fly and embrace change

  • Ability to problem-solve and exercise judgment with minimal oversight

  • Excellent time management and organizational skills with the ability to manage multiple tasks and re-prioritize workflow as necessary.

  • Ability to work with teams across time-zones, with a sense of urgency, while maintaining sharp attention to detail, ensuring customer deadlines are met.

  • Team player with strong interpersonal and communication skills with ability to interface across all levels of the organization.

  • A “customer first” attitude, with strong sense of ownership and follow-through.

  • Ability to embrace change with a positive attitude, solution mindset and pivot as necessary.

  • Superior writing and editing skills is desirable.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.

  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Discover more

About Dynatrace

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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