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Jr Technical Support Engineer

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Your role at Dynatrace

We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests. 

This role is a onsite position, applicants should be a commutable distance to our Maidenhead office and able to commit to 5 days a week in office.

 

Key Responsibilities - 

 

Incident & Problem Management: 

  • Troubleshoots and accurately diagnoses and/or forwards IT related issues 

  • Walks users through the recommended problem-solving steps 

Service Request Fulfillment: 

  • Provides software and hardware products as well as workplace equipment following work instructions 

  • Fulfills user and access management requests following work instructions 

  • Answers and/or forwards technical questions and supports users in all IT technical matters 

  • Learns technical change requests implemented by backend teams 

  • Asset-, stock- and demand Management 

  • Takes care of accurate stock and inventory management Prepares asset demands 

  • Executes disposals following work instructions 

Projects & Improvements: 

  • Assists onsite with general IT build out tasks 

  • Participates in discussions for workplace improvements 

  • Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations 

Collaboration & Learning: 

  • Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature 

  • Reads and understands step-by-step guides and technical work instructions 

What will help you succeed

Minimum Qualifications: 

  • 1+  year of experience in desktop technical support 

  • Technical study related to IT 

  • Experience with Microsoft Windows desktop operating systems and basic networking principles 

  • Experience with Microsoft Office 365 

  • Experience with Microsoft Intune 

  • Experience with MAC operating system support is a plus 

  • Experience supporting the IT needs of executive level leaders 

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.

  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Discover more

About Dynatrace

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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