(Senior) Technical Writer (m/f/x)

Your role at Dynatrace

Dynatrace Documentation is a critical asset in driving user adoption of our unified observability, security, and business platform, providing navigation through the multi-faceted functionality Dynatrace offers and helping users extract the most value out of Dynatrace. Our team develops the Documentation and enables other Dynatracers to contribute to it.

 

As a Technical Writer, you’ll own documentation for a product area and work closely with development teams to deliver the documentation for them.

• You’ll create concise, clear, and accurate product explanations that can be easily grasped by non-technical users.

• Serve as an editor for fellow technical writers and documentation contributors.

• Be the first adopter of Dynatrace.

• Use your technical knowledge to navigate complex use cases and document them in an easy-to-consume way.

• Be a user advocate, connecting the perspectives of developers and users together.

• Provide guidance for documentation contributors to enable them to work autonomously.

• Share your knowledge and expertise and mentor fellow technical writers.

• Work in the docs-as-code process using a markdown-based static site, VSCode, and Git.

• Work within a truly global R&D team, including software engineers, product managers, and designers, with offices in Austria, Poland, Spain, Estonia, Israel, and the US.

What will help you succeed

• A technical degree paired with writing experience in writing OR a linguistic degreepaired with technology-related experience.

• 3+ years of experience in technical communication, with a focus on creating user documentation for software.

• Superb level of English.

• Ability to produce clear, precise, and conversational copy for the web.

• Ability to learn quickly and drive to learn constantly.

• Ability to understand both developers and users of software.

• Excellent written and verbal communication skills.

• Experience in an agile software development environment.

• Proficiency in Markdown, Git, Jira, and PowerShell.

 

The following technical proficiencies will benefit you:

• Knowledge of any programming language and experience in using it.

• Knowledge of any query language and experience in using it.

 

Adding a portfolio of your writing examples will benefit your application.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.