Dynatrace careers teams technical support hero

Technical Support Engineer (Hybrid, Denver)

Your role at Dynatrace

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

  • Troubleshooting is your passion 

  • Enterprise application support experience 

  • You are fascinated by technical challenges and think outside the box 

  • Enjoy being creative and show a high-energy with a passion for winning 

  • Strong communication and presentation skills 

  • Self-motivated with a strong work ethic 

  • Hands-on team player and proactive person of action 

  • Passion for exchanging knowledge with other colleagues and suggesting product improvements 

What will help you succeed

Minimum Requirements 

  • 1+ years of related technical work experience supporting/developing Python based applications 

  • Bachelor's degree or relevant technical related experience or training 

  • Experience working with SaaS applications and infrastructure 

Preferred Requirements 

  • 3+ years of related technical work experience supporting/developing Python based applications 

  • Experience with software support and troubleshooting   

  • Knowledge of Python framework(s) (i.e. Django, Flask, etc.) 

  • Experience writing and debugging complex Python applications 

  • Exposure to Java (JMX and PMI), .NET Development, or other programming languages 

  • Experience with database technologies (MS SQL, Oracle, IBM DB2) 

  • Exposure to Prometheus scraping 

  • Exposure to SNMP 

  • Experience with network troubleshooting 

  • Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.) 

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

Salary DOE, Mandatory vacations, Meal tickets, Hybrid Work (for those who live in São Paulo),Totalpass (gym pass), Home Office Stipend(For Remote Employees), Childcare Stipend.

Total compensation may vary depending on candidate experience, education and location.

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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