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Deal Desk Analyst

Your role at Dynatrace

The APAC Deal Desk analyst is part of the Deal Desk team that is fully responsible for all APAC deal booking related activities: pricing, approving non-standard terms, assisting in the successful winning of high-volume opportunities.

The DD analyst will be responsible working with the Sales team to drive deal structuring, discounting, co-terming, quote approval and all aspects of the deal cycle. By enhancing new business processes, you will ensure the best experience possible for our customers during the deal process.

Deal Desk is a key supportive revenue operation function within the Sales process across the APAC region. You will have the opportunity to work with multiple stakeholders and countries across several business units.


  • Review and approval of CPQ quotes and pricing options

  • Work closely with Renewals, Sales Coordinators and Order Management Team

  • Conducts customer research to drive a co-terming contract strategy

  • Work with sales to ensure all contracts provide the maximum bookable revenue for both the company and the sales team

  • Understand and use market pricing, analytics, and financial strategies for large, complex deals

  • Work with Multiple countries in APAC

  • Collaborate with impacted parties to identify acceptable options to facilitate deal closure,

  • Serve as gatekeeper and as an escalation point to help move deals forward

  • Prepares all justification for exception pricing requests to the Global Deal Desk Director and the CFO

  • Share best practices and ensure compliance with company internal policies and processes,

  • Foster relationships with sales leaders and their teams

  • Assist with ad hoc system projects and implementation of process improvement initiatives.

  • Responsible for the entire upfront deal cycle, including collaboration with Field and Renewal Sales, Legal, and Finance within the deal cycle to improve deal velocity, drive pricing discipline and increase transparency

  • Use data to drive go forward pricing strategies and recommendations based on key variables

  • Other duties as assigned and required

What will help you succeed

  • Bachelor’s Degree in Business or Finance

  • 2+ years’ experience in deal desk, sales operations, or finance roles

  • Proficient with Microsoft Excel (Vlookups, Pivot tables) and CRM (Salesforce.com)

  • Experience with SaaS Software

  • Comfort with working with Sales organizations

  • A passion for problem-solving

  • A sense of urgency to the deal desk request with strong attention to detail

  • Strong oral, written and presentation skills

  • Ability to work independently and collaboratively in a team environment

  • Takes pride on a strong work ethic with proven analytical skills

  • Has a proactive approach

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

  • We are a market share leader & a 13 x magic quadrant leader.

  • We invest more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption.

  • Enjoy our culture of excellence with competitive compensation packages that recognize and reward greatness.

  • Working with the largest of the Cloud players like AWS, Azure, Pivotal and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

  • We offer a competitive compensation package, benefits, company pension scheme and holidays.

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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