Deal Desk Analyst
Your role at Dynatrace
The APAC Deal Desk analyst is part of the Deal Desk team that is fully responsible for all APAC deal booking related activities: pricing, approving non-standard terms, assisting in the successful winning of high-volume opportunities.
The DD analyst will be responsible working with the Sales team to drive deal structuring, discounting, co-terming, quote approval and all aspects of the deal cycle. By enhancing new business processes, you will ensure the best experience possible for our customers during the deal process.
Deal Desk is a key supportive revenue operation function within the Sales process across the APAC region. You will have the opportunity to work with multiple stakeholders and countries across several business units.
Responsibilities:
Review and approval of CPQ quotes and pricing options
Work closely with Renewals, Sales Coordinators and Order Management Team
Conducts customer research to drive a co-terming contract strategy
Work with sales to ensure all contracts provide the maximum bookable revenue for both the company and the sales team
Understand and use market pricing, analytics, and financial strategies for large, complex deals
Work with Multiple countries in APAC
Collaborate with impacted parties to identify acceptable options to facilitate deal closure,
Serve as gatekeeper and as an escalation point to help move deals forward
Prepares all justification for exception pricing requests to the Global Deal Desk Director and the CFO
Share best practices and ensure compliance with company internal policies and processes,
Foster relationships with sales leaders and their teams
Assist with ad hoc system projects and implementation of process improvement initiatives.
Responsible for the entire upfront deal cycle, including collaboration with Field and Renewal Sales, Legal, and Finance within the deal cycle to improve deal velocity, drive pricing discipline and increase transparency
Use data to drive go forward pricing strategies and recommendations based on key variables
Other duties as assigned and required
What will help you succeed
Bachelor’s Degree in Business or Finance
2+ years’ experience in deal desk, sales operations, or finance roles
Proficient with Microsoft Excel (Vlookups, Pivot tables) and CRM (Salesforce.com)
Experience with SaaS Software
Comfort with working with Sales organizations
A passion for problem-solving
A sense of urgency to the deal desk request with strong attention to detail
Strong oral, written and presentation skills
Ability to work independently and collaboratively in a team environment
Takes pride on a strong work ethic with proven analytical skills
Has a proactive approach
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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